Privacy Policy
This Privacy Policy describes how GHOST collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.
By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. When we do, we will post the updated version on our website and revise the effective date if needed.
How We Collect and Use Your Personal Information
We collect personal information from different sources depending on how you interact with us. We use this information to provide our services, process orders, communicate with you, improve our website and services, comply with legal obligations, enforce our Terms of Service, and protect our business and users.
Personal Information We Collect
Information You Provide Directly
We may collect information you provide to us, including:
Your name, email address, phone number, and mailing address
Billing and shipping information
Payment confirmation details
Account information such as username, password, and security questions
Shopping activity such as items viewed, added to cart, or saved to a wishlist
Customer service messages and support requests
You may choose not to provide certain information, but this may limit your ability to use some features of our services.
Information Collected Automatically
We may automatically collect certain information about your interaction with our website using cookies, pixels, and similar technologies. This may include:
IP address
Browser type
Device information
Network connection details
Pages viewed and actions taken on the site
Cart activity and browsing behavior
Information from Third Parties
We may receive information from third parties who help us operate our business, including:
Shopify and similar ecommerce platform providers
Payment processors
Analytics providers
Advertising and marketing partners
Shipping and fulfillment partners
Customer support and cloud service providers
Information received from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Information
To Provide Products and Services
We use your information to:
Process payments
Fulfill and ship orders
Manage returns and exchanges
Maintain your account
Send order and account notifications
Provide customer service
Enable reviews or other service features
For Marketing and Advertising
We may use your information to send marketing communications by email, text message, or mail and to show advertisements for our products or services. We may also use it to personalize your experience on our website and other websites.
For Security and Fraud Prevention
We may use your information to detect, investigate, and prevent fraudulent, illegal, or harmful activity and to protect our website, services, customers, and business.
To Communicate with You
We may use your information to respond to questions, provide support, send service-related messages, and improve the customer experience.
Cookies
We use cookies and similar technologies to operate and improve our website, remember your preferences, keep track of items in your cart, run analytics, and better understand how visitors use our services.
Some third parties may also use cookies on our website to support analytics, advertising, and related services.
Most browsers accept cookies automatically, but you can usually modify your browser settings to remove or reject cookies. Please note that blocking cookies may affect how the website functions.
Cart and SMS Reminder Information
Our website may use cookies to keep track of items you place in your cart, including abandoned carts. This information may be used to send cart reminder messages by SMS.
We do not share your SMS opt in with third parties for purposes unrelated to providing that messaging service. We may share your SMS consent status with service providers that help us deliver text messages, such as platform providers, phone carriers, and related vendors.
How We Disclose Personal Information
We may disclose your personal information when necessary for legitimate business purposes, including:
With service providers who help operate our business, such as payment processors, shipping companies, IT support, analytics providers, cloud storage providers, and customer support providers
With marketing and advertising partners, including Shopify-related services
When you direct us to share information, request a service that requires disclosure, or otherwise consent
With affiliates or related companies as part of normal business operations
In connection with a merger, acquisition, restructuring, sale of assets, financing, or bankruptcy
To comply with legal obligations, respond to lawful requests, enforce our Terms of Service, or protect our rights, users, or business
In the past 12 months, we may have disclosed categories of personal information such as identifiers, order details, shopping activity, customer support information, and internet activity data for these purposes.
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
If you submit reviews, comments, or other content to public areas of our website, that information may be visible to others. We cannot control how other people may use information you make public and are not responsible for their actions.
Third Party Websites and Links
Our website may include links to third party websites or platforms. We are not responsible for the privacy, security, content, or practices of those third parties. You should review their policies before providing them with personal information.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.
We do not knowingly sell or share the personal information of individuals under 16 years of age as defined by applicable law.
Security and Retention
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide our services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include the right to:
Access the personal information we hold about you
Request deletion of your personal information
Request correction of inaccurate information
Receive a copy of your personal information
Request transfer of your personal information in certain cases
Opt out of the sale, sharing, or targeted advertising use of your personal information where applicable
Limit certain uses of sensitive personal information where applicable
Withdraw consent where processing is based on consent
Appeal a decision regarding your privacy request where applicable
You may also opt out of promotional emails by using the unsubscribe link in those emails. Even if you opt out of marketing messages, we may still send transactional or service-related communications.
To protect your information, we may need to verify your identity before processing certain requests. Where permitted by law, you may also authorize an agent to make a request on your behalf.
We will not discriminate against you for exercising any privacy rights available to you.
Complaints
If you have concerns about how we handle your personal information, you may contact us using the contact information available on our website. If you are not satisfied with our response, you may have the right to contact the appropriate data protection or privacy authority in your jurisdiction.
International Users
Your personal information may be transferred to, stored in, and processed in countries other than the one in which you live, including the United States.
When required by law, we use appropriate safeguards for international transfers of personal information, including recognized legal transfer mechanisms.
Contact
If you have questions about this Privacy Policy or would like to exercise any privacy rights available to you, please contact GHOST through the contact information provided on our website.